Terms & Conditions – ShopSquare
Welcome to ShopSquare (www.shopsquare.co.tz).
By using our website, mobile app, or related services, you agree to the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing ShopSquare, you confirm that you are at least 18 years old or using the platform under the supervision of a parent/guardian.
Using our services means you accept these Terms & Conditions in full.
2. Use of the Platform
- You agree to use ShopSquare only for lawful purposes.
- You will not attempt to hack, disrupt, or misuse the platform.
- You agree to provide accurate information when creating an account or placing an order.
- ShopSquare reserves the right to suspend or terminate accounts that violate these rules.
3. Products & Pricing
- All product descriptions, prices, and availability are updated regularly but may change without notice.
- Prices are listed in Tanzanian Shillings (TZS) and include VAT where applicable.
- Promotions and discounts may be subject to additional terms.
4. Orders & Payments
- Orders are confirmed once payment is completed (unless Cash on Delivery is available in your area).
- Accepted payment methods: Mobile Money (M-Pesa, Tigo Pesa, Airtel Money, Halopesa), debit/credit cards, and Cash on Delivery (limited areas).
- ShopSquare reserves the right to cancel orders due to:
Payment issues
Stock unavailability
Fraudulent or suspicious activity
5. Shipping & Delivery
- We deliver nationwide across Tanzania.
- Estimated timelines:
Dar es Salaam & Arusha: 1–2 working days
Other regions: 2–5 working days
Remote areas: up to 7 working days
- Delivery fees are shown clearly at checkout.
6. Returns & Refunds
- Customers may return eligible products within 7 days of delivery.
- Products must be unused, in original packaging, and accompanied by proof of purchase.
- Certain products (e.g., perishables, personal care items) are non-returnable for health and safety reasons.
- Refunds are processed within 7–14 working days after inspection.
7. Customer Responsibilities
- Provide accurate delivery details to avoid failed deliveries.
- Ensure availability at the time of delivery (or assign a trusted recipient).
- Handle products with care and follow usage instructions provided by manufacturers.
8. Intellectual Property
- All content on ShopSquare (logos, text, images, and designs) is the property of ShopSquare and protected under copyright laws.
- You may not copy, reproduce, or distribute any content without written permission.
9. Limitation of Liability
- ShopSquare strives for accuracy but does not guarantee error-free listings.
- ShopSquare is not responsible for indirect losses (e.g., loss of income, data, or business opportunities).
- Liability is limited to the value of the product purchased.
10. Privacy & Data Protection
- Customer data is handled according to our Privacy Policy.
- We use secure payment gateways and comply with data protection laws.
11. Changes to Terms
ShopSquare may update these Terms & Conditions from time to time. Any changes will be posted on our website with an updated date.
12. Contact Us
For questions about these Terms:
Email: legal@shopsquare.co.tz
WhatsApp & Call: +255 749 799 667
By shopping with ShopSquare, you agree to our fair, transparent, and customer-first policies. We’re committed to making every transaction simple, safe, and trustworthy.
ShopSquare — Smart Selections, Trusted Shopping.
